We are physically located in Washington state. Our shipping rates are charged per order. We only charge you the actual shipping charges plus .$75 domestic & $1.00 international to cover a small portion of our fees & supplies. We pack each order to get the lowest possible cost and uses flat rate envelopes and boxes whenever possible. PayPal is our Merchant Service Provider so all payments are processed through them. You do not need a PayPal account...they take all credit cards and are a secure website. Your order is charged when you check out and we will send you a separate invoice to the e-mail address used during check out (usually within 48 hrs or sooner) for your shipping once we have gotten it packed and weighed. As soon as the shipping charges are paid your order ships. If you do not get a shipping invoice with in 3 dsays of placing your order, check your junk mail, your pay pal account and if you still do not have it, please contact us through the store.
Please note that we charge a 20% restocking fee for all canceled orders.
We will not be held responsible for Lost, Damaged Or Stolen Packages. We however do take responsibility for items that are damaged during shipping when we have failed to pack the product properly.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. We do not have access to your credit card numbers or bank account numbers, nor do we keep any payment information on file.
We are happy to replace defective products. Please contact us for return/replacement arrangements.
We are happy to return any unwanted products that are in the original unopend manufactures packaging. There is a 20 % restocking fee and customer pays the return shipping. Papers/Cut Ribbon and die cuts are non returnable.